Clam Support

Updated 20 September 2026

Short answers to the things people ask most. If yours is not here, email support@getclam.app.

How do I contact support?

Email support@getclam.app. A person reads every message. In the app, Settings → Help → Get help starts the email for you and adds your app and iOS version so we can help faster.

How do I cancel my subscription or free trial?

Subscriptions are billed by Apple, so you cancel with Apple: open the Settings app on your iPhone, tap your name, then Subscriptions, choose Clam and tap Cancel. Cancel at least 24 hours before the trial or period ends to avoid the next charge. Deleting the app does not cancel a subscription.

How do I get a refund?

Apple handles all App Store refunds. Go to reportaproblem.apple.com, sign in, choose "Request a refund" and pick the Clam purchase. We cannot issue or see refunds ourselves, but email us if you get stuck.

I paid, but the app still shows the paywall.

Open Clam, go to Settings → Plan and tap Restore purchases. Make sure you are signed in to the same Apple ID you bought with. If it still does not unlock, email us and we will sort it out.

I bought the lifetime plan. Do I need to cancel my subscription too?

Yes, if you had one. A lifetime purchase does not cancel an existing subscription automatically. Cancel it in Settings → your name → Subscriptions so you are not charged again.

How do I delete my data?

Everything Clam stores, your chosen apps, sessions and streak, lives only on your iPhone. There is no account and no server copy. Deleting the app deletes all of it.

The countdown isn't showing on my lock screen.

Open the Settings app → Clam and make sure Live Activities is on, and check Settings → Face ID & Passcode → Allow Access When Locked → Live Activities. The session still runs and your apps stay locked even when the countdown is hidden.

A locked app won't unlock. What do I do?

Open Clam and hold the give-up button for ten seconds to end the session. If the app was deleted mid-session, reinstall it and open it once, or go to Settings → Screen Time and turn Clam's access off; the block clears immediately.

I have an idea or found a bug.

Please tell us: support@getclam.app, or Settings → Help → Send feedback in the app. Small app, short list, real chance it ships.